FAMILY AND Visitor Information

School NEWSLETTERS

Useful Information

Please click a link below to access the relevant PDF document

SAFEGUARDING

Guidance for families on how to talk to children and young people about keeping themselves safe from sexual abuse.

Controls offered by your home internet provider to keep children and young people safe.

Keeping young people safe online

With the rise of digital platforms, young people are exposed to various online influences, some of which can be harmful.

The Netflix drama Adolescence has highlighted the dangers of radical online subcultures and hidden messages in social media. As Parents, Carers, and Educators, it’s vital to stay informed and have open conversations about online safety.

If you have any concerns or need further support, visit:
CEOP (Child Exploitation and Online Protection) – www.ceop.police.uk
NSPCC Online Safety – www.nspcc.org.uk
Educate Against Hate – www.educateagainsthate.com
Internet Matters – www.internetmatters.org

For immediate safeguarding concerns, please contact our Safeguarding Team or your child’s School.

Petherton Park School Logo Large

Curriculum information
is currently being updated
and will be available soon

Feedback from last Academic year

Philosophy on feedback

As part of our approach to reflective practice Phoenix Learning and Care recognise and embrace the importance of developing a culture of continual learning and development.  We welcome feedback on our achievements and the opportunity to share best practice, however we equally understand the importance of learning from our shortfalls. As such we welcome hearing about where we may have not lived up to our high standards and we truly value the opportunity to reflect and learn about areas that we need to develop further.

Within the last academic year we have received the following number of compliments and complaints.  

24
COMPLIMENTS
1
COMPLAINTS

If you would like to provide feedback to the school or wish to make us aware of a compliment or complaint then you can email the school direct.

Alternatively, you may contact our Operations Director for Education, Darren Jackson on: djackson@plcl.org.uk

We treat all concerns appropriately and all complaints are investigated thoroughly following our complaints policy and procedure which can be found within the Policies section of this website.  

REFERRALS

Our proprietors Phoenix Learning and Care, welcome enquiries for placements in any of our services.

Please call us on 03330 150331 or email referrals@plcl.org.uk

We will provide an initial response to all enquiries as soon as possible, advising the options available and indicative dates of admission.

The referrals team can discuss the local offer and where appropriate, put you in contact with the respective Registered Manager or Head Teacher to discuss the practical areas in greater detail.

The Young Person and/or pupil are openly encouraged to visit along with parents, guardians or Social Workers to see if the placement is suitable.

Once the placement is confirmed, we work to ensure a smooth transition including the completion of required documentation.

Equality, Inclusion and Diversity Statement

At our school, we are committed to providing a safe, inclusive and respectful environment where every Pupil is valued and supported to thrive. Guided by our Phoenix HEART values – Honesty, Empathy, Aspiration, Respect and Teamwork – equality, inclusion and diversity are central to everything we do.
We meet our duties under the Equality Act 2010 by:
  • Eliminating discrimination and disadvantage
  • Promoting equality of opportunity
  • Fostering respect and positive relationships
As a specialist setting, our approach is child‑centred, trauma‑informed and relational. We recognise that inclusion means meeting individual needs to ensure every Pupil can access, engage and succeed.
We achieve this through:
  • Creating environments where Pupils feel safe, heard and valued
  • Removing barriers to learning and wellbeing
  • Promoting belonging, positive behaviour and emotional safety
  • Working in partnership with families and professionals
Together, we create a community where everyone is treated with dignity, differences are respected and celebrated, and concerns are listened to and acted upon.