Pupil Information

USEFUL links

CEOP helps any child or young person under the age of 18 who is being pressured, forced or tricked into taking part in sexual activity of any kind. This can be something that has taken place either online or in ‘the real world’, or both. The CEOP Safety Centre has clear information and advice on what can be reported to CEOP, the reporting process and what will happen if you do decide to make a report. You can visit the CEOP Safety Centre and make a report directly to CEOP by clicking the Click CEOP button.

If you are experiencing online bullying or something else online has worried you please speak to an adult you trust, or you can talk to Childline at any time on 0800 1111 or at childline.org.uk

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Curriculum information
is currently being updated
and will be available soon

Feedback from last Academic year

Philosophy on feedback

As part of our approach to reflective practice Phoenix Learning and Care recognise and embrace the importance of developing a culture of continual learning and development.  We welcome feedback on our achievements and the opportunity to share best practice, however we equally understand the importance of learning from our shortfalls. As such we welcome hearing about where we may have not lived up to our high standards and we truly value the opportunity to reflect and learn about areas that we need to develop further.

Within the last academic year we have received the following number of compliments and complaints.  

24
COMPLIMENTS
1
COMPLAINTS

If you would like to provide feedback to the school or wish to make us aware of a compliment or complaint then you can email the school direct.

Alternatively, you may contact our Operations Director for Education, Darren Jackson on: djackson@plcl.org.uk

We treat all concerns appropriately and all complaints are investigated thoroughly following our complaints policy and procedure which can be found within the Policies section of this website.  

REFERRALS

Our proprietors Phoenix Learning and Care, welcome enquiries for placements in any of our services.

Please call us on 03330 150331 or email referrals@plcl.org.uk

We will provide an initial response to all enquiries as soon as possible, advising the options available and indicative dates of admission.

The referrals team can discuss the local offer and where appropriate, put you in contact with the respective Registered Manager or Head Teacher to discuss the practical areas in greater detail.

The Young Person and/or pupil are openly encouraged to visit along with parents, guardians or Social Workers to see if the placement is suitable.

Once the placement is confirmed, we work to ensure a smooth transition including the completion of required documentation.

Equality, Inclusion and Diversity Statement

At our school, we are committed to providing a safe, inclusive and respectful environment where every Pupil is valued and supported to thrive. Guided by our Phoenix HEART values – Honesty, Empathy, Aspiration, Respect and Teamwork – equality, inclusion and diversity are central to everything we do.
We meet our duties under the Equality Act 2010 by:
  • Eliminating discrimination and disadvantage
  • Promoting equality of opportunity
  • Fostering respect and positive relationships
As a specialist setting, our approach is child‑centred, trauma‑informed and relational. We recognise that inclusion means meeting individual needs to ensure every Pupil can access, engage and succeed.
We achieve this through:
  • Creating environments where Pupils feel safe, heard and valued
  • Removing barriers to learning and wellbeing
  • Promoting belonging, positive behaviour and emotional safety
  • Working in partnership with families and professionals
Together, we create a community where everyone is treated with dignity, differences are respected and celebrated, and concerns are listened to and acted upon.