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COOKIE POLICY

This policy sets out information about our use of Cookies on our website.
“We”, “us” or “our” means Phoenix Learning and Care Limited (registered company number 03586426).
Our registered address is Support Hub, Unit 5 Chinon Court, Lower Moor Way, Tiverton, Devon, England, EX16 6SS.
“Website” means phoenixschools.co.uk
We are registered with the Information Commissioner’s Office as a data controller under number Z2071712.
If you wish to contact us, please email us at hello@plcl.org.uk.

What is a cookie?
A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.

Necessary Cookies
When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.

Optional Cookies
Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.

Cookies can be “First Party”, i.e. set by us, or “Third Party”, i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.

How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted.

Types of Cookies we use


Manage cookie preference

Cookie Settings

You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

GET IN CONTACT

If you would like to find out more about Phoenix then please fill in the form below or contact

Referrals:
t. +44 (0)333 015 0 331
e. referrals@plcl.org.uk

General Enquiries:
t. +44 (0)330 135 8 135
e. hello@plcl.org.uk

Recruitment:
t. +44 (0)330 135 8 135
e. recruitment@plcl.org.uk

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CHILDREN’S SERVICES

Phoenix operate a broad portfolio of Children’s homes providing 52 week residential care for children and young people unable to live at home and for whom a foster family is currently unsuitable or an aspiration.

Our homes range in configuration including single occupancy, 2 bed, 3 bed and 4 bed services that are located across the South West in both rural and urban environments. All our homes work to give individuals the chance to flourish with the key outcome of being to assist the child or young person with the crisis or issues currently faced whilst simultaneously helping them develop the skills and abilities they would need to move on either back to their parents, into foster care or into independent living.

All homes are supported with a therapeutic model and specific services have direct 1-1 bespoke therapy program linked to need.

Phoenix offer short term crisis stabilisation services for young people who have experienced significant placement disruption and maybe presenting high risk behaviours. During the 12 week maximum stay there is strong emphasis on creating structure and developing strategies for young people to cope towards moving to foster placement or into a registered children’s home.

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ADULT SERVICES

Phoenix supported living services are located at the heart of the local community with facilities, activities and opportunities nearby to help people flourish and live independently.

A personalised support plan is configured based upon needs, priorities and aspirations which might include personal care, managing finances, housekeeping, finding education, work or exploring leisure activities. Phoenix supported living services encourage independent living and facilitate people to live either on their own, live with others in shared accommodation or a mix of both by having a flat alongside others in one building. Our Supported Living services exist in South Devon around the Dawlish and Teignmouth areas.

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EMPLOYEE AWARDS

The acclaimed annual Phoenix Emploee Awards brings together around 150 of our dedicated employees to recognise individuals across all Phoenix services who have demonstrated true excellence in their day-to-day work during the year; people who inspire others and deliver beyond expectations.

Five Professional Awards are presented from each area of the Phoenix organisation alongside our unique HEART Awards to those individuals who best embody our HEART values.

The event also acknowledges Long Service Recognition for those who have worked with us for many years and a themed photography competition open to those we look after and our employees.

REFERRALS

Phoenix welcomes enquiries for placements in any of our services.

Please call us on 03330 150331 or email referrals@plcl.org.uk

We will provide an initial response to all enquiries as soon as possible, advising the options available and indicative dates of admission.

The referrals team can discuss the local offer and where appropriate, put you in contact with the respective Registered Manager or Head Teacher to discuss the practical areas in greater detail.

The Young Person and/or Student are openly encouraged to visit along with parents, guardians or Social Workers to see if the placement is suitable.

Once the placement is confirmed, we work to ensure a smooth transition including the completion of required documentation.

INDIVIDUAL BENEFITS

Working for Phoenix brings a range of employee benefits coupled to comprehensive training and excellent development and promotion opportunities.

From the day you start you will attend a comprehensive induction programme to give you the right orientation to your role. Training continues through your career where you can achieve L3 qualifications via an Apprenticeship route. Alongside these qualifications you can attend a range of additional courses including varied topics such as professional boundaries, report writing, mental health, first aid and therapeutic approaches and interventions.

All our employees have access to a range of benefits including discounts on purchases at a wide range of high street stores, restaurants, supermarkets, travel agents.

Access to a 24 hour confidential employee assistance helpline is available where employees can access free advice and counselling on a range of matters including legal, financial, medical, family work or consumer issues.

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  • Full paid induction programme
  • Birthday day holiday
  • Free Meals (certain roles only)
  • Pension scheme
  • Refer a friend bonus scheme (earn up to £300)
  • Work towards qualifications
  • Retail/holiday discounts and vouchers
  • Excellent Career prospects
  • Online benefits and cashback rewards
  • Excellent rates of pay
  • Employee assistance program
  • Blue Light card