Privacy Policy

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  1. Introduction
    This Privacy Notice explains the types of personal data we may collect about individuals when they interact with Phoenix. It also explains the organisational approach to the handling and storage of data and to keep it safe. It is important that as a company Phoenix develops and maintains the trust and confidence of its customers, employees, contractors, and critically the individuals we support to respect data and handle it with the right ethos.
    The purpose of this statement is to inform individuals about their rights, and how the Phoenix Group of companies uses the data appertaining to individuals.
    The following sections should answer many questions you have but if not, please do get in touch with us.
    This Privacy Notice will be updated from time to time.
  2. What is Phoenix Learning and Care?
    The Phoenix Group of Companies – which we will refer to as ‘Phoenix’ in this document – is made up of a number of component companies:
    • Phoenix Learning and Care Holdings Ltd (Reg 07899184)
    • Phoenix Childcare Ltd (Reg 05506172)
    • Phoenix Learning and Care Ltd (Reg 03586226)
    • Phoenix Learning and Care Property Ltd (Reg 09872260)
    For simplicity throughout this notice data appertains to the following groups of people (including, prospect, current and past);
    • Individuals Phoenix support (i.e. Children, Young People, Students, Learners, Service Users)
    • Customers
    • Employees
    • Volunteers
    • Contractors
  3. Explaining the legal bases Phoenix rely on
    The law on data protection sets out several different reasons for which a company may collect and process an individual’s personal data, including:
    • Consent – In specific situations, the collection and processing of an individual’s data with their consent.
    • Contractual obligations – In certain circumstances, the need to acquire personal data to comply with an organisation’s contractual obligations.
    • Legal compliance – If the law requires an organisation, it may need to collect and process an individual’s data.
    • Legitimate interest – In specific situations, an organisation may require an individual’s data to pursue its legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
  4. When do Phoenix collect personal data?
    When an individual applies for a job vacancy with the Company.
    When an individual becomes an employee through their employment with the Company.
    When the Company provides a service to an individual we support.
    When an individual contacts the Company by any means with an enquiry.
    When an individual has given a third party permission to share with Phoenix the information Phoenix
    hold about that individual.
  5. What sort of personal data does Phoenix collect?
    Data related to job vacancy applications (e.g. name, address, career history, qualifications and
    Data relating to employment (e.g. supervisions, appraisals, records of meetings/activity, employee
    relations, health conditions that affect duties and responsibilities, remuneration, location and driving
    Information for individuals the Company supports (e.g. health and social care data, history and
    individual preferences).
    Images may be recorded on CCTV when people visit certain locations in the company’s portfolio of
    Individual’s contact details, if they interact with Phoenix through appropriate channels, to help Phoenix
    respond to the individual’s comments, questions or feedback.
  6. How and why do Phoenix use personal data?
    Phoenix strive to provide the best possible standard of care so that the individuals supported are
    valued equally, listened to and included. One way to achieve that is to get the richest picture the
    company can of the individual by combining the data we have about an individual. The data privacy
    law allows this as part of a legitimate interest in understanding those Phoenix support and providing
    the highest levels of service to them. The information Phoenix collect is used for purpose of
    establishing and planning what care provision is needed, where and when, including preparation for
    health emergencies.
    In order to provide the care described above Phoenix need to employ the most appropriate individuals
    with the right skills, values and attitudes. Tri-angulating a job applicant’s career history, character and
    experience helps Phoenix recruit the right employees robustly using safer recruitment principles.
    Here’s how Phoenix use personal data and why:
    • To protect the business and individuals from fraud and other illegal activities. If Phoenix discover
    any criminal activity or alleged criminal activity through its policies and procedures it will process
    this data for the purposes of preventing or detecting unlawful acts.
    • To safeguard and protect the individuals Phoenix support and provide the best possible level of
    care and support the company can to that individual.
    • To send communications required by law or which are necessary to inform individuals about any
    changes to the service/s Phoenix provide. These communications will not include any promotional
    content and do not require prior consent. If Phoenix do not use personal data for these purposes,
    it would be unable to comply with the legal obligations or be able to provide a service to the
    individual concerned.
    • To comply with Phoenix’s contractual and/or legal obligations to share data with law enforcement
    (e.g. when a court order is submitted to share data with law enforcement agencies or a court of
    • To send survey and feedback requests to help improve Phoenix’s services. These messages will
    not include any promotional content.
    Phoenix does not use any individual’s data for direct or indirect marketing purposes of any type.
    Phoenix does not sell or trade any individual’s data to any other organisation.
  7. How Phoenix protect individual’s personal data
    Phoenix know how much data security matters to all prospective and actual employees and the
    individuals it supports. Phoenix will treat an individual’s data with the utmost care and take all
    appropriate steps to protect it.
    Phoenix achieves this by having policies appertaining to the recording, storing and processing of
    information. Phoenix provides its employees training in handling data appropriately including;
    professional boundaries, record keeping and data protection. Information systems are encrypted and
    IT storage facilities are secure. Documents are stored securely.
    Phoenix has arrangements for the disposal of confidential records.
  8. How long will Phoenix keep personal data?
    Whenever Phoenix collects or processes an individual’s personal data, we’ll only keep it for as long as
    is necessary for the purpose for which it was collected or indeed a period as laid down by statute.
    At the end of that retention period, data will either be deleted completely or anonymised, for example
    by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis
    and business planning.
  9. Who do Phoenix share an individual’s personal data with?
    Phoenix sometimes will share an individual’s personal data with trusted third parties.
    Phoenix provide only the information those parties need to perform their specific service/s.
    They may only use an individual’s data for the exact purposes Phoenix specify in its contract/s with
    those third parties.
    Phoenix work closely with suppliers to ensure that an individual’s privacy is respected and always
    If Phoenix stop using a supplier’s services Phoenix will ensure that an individual’s data held by them
    will either be deleted, rendered anonymous or supplied to us.
    Examples of the kind of third parties Phoenix work with are IT companies who support Phoenix’s
    website and other business systems (e.g. payroll, care, education and/or incident management).
    For fraud management, Phoenix may share information about fraudulent or potentially fraudulent
    activity in its premises or systems. This may include sharing data about individuals with law
    enforcement bodies.
    Phoenix may also be required to disclose personal data to the police or other enforcement, regulatory
    or Government body, upon a valid request to do so. These requests are assessed on a case-by-case
    basis and take the privacy of individuals into consideration.
  10. Where personal data may be processed
    Phoenix do not share personal data with third parties outside the European Economic Area (EEA).
    Any transfer of an individual’s personal data will follow applicable laws and Phoenix will treat the
    information under the guiding principles of this Privacy Notice.
  11. What are an individual’s rights over their personal data?
    Remember, if an individual chooses not to share their personal data with Phoenix, or refuse certain
    contact permissions, Phoenix might not be able to provide support to or indeed employ an individual.
    An individual has the right to request:
    • Access to the personal data Phoenix hold about them, free of charge in most cases.
    • The correction of personal data when incorrect, out of date or incomplete.
    • That Phoenix stop using their personal data for direct marketing (either through specific channels,
    or all channels).
    • That Phoenix stop any consent-based processing of their personal data after they withdraw that
    • Review (by a Phoenix employee) of any decision made based solely on automatic processing of
    the individual’s data (i.e. where no human has reviewed the outcome and criteria for the decision).
    The applicable individual can contact Phoenix to request to exercise these rights at any time.
    If Phoenix choose not to action the request Phoenix will explain the reasons for refusal.
    The individual’s right to withdraw consent;
    Whenever an individual has given Phoenix their consent to use their personal data, they have the
    right to change their mind at any time and withdraw that consent.
    Where Phoenix rely on our legitimate interest;
    In cases where Phoenix are processing an individual’s personal data on the basis of our legitimate
    interest, an individual can ask Phoenix to stop for reasons connected to their individual situation.
    Phoenix must then do so unless we believe Phoenix have a legitimate overriding reason to continue
    processing the individual’s personal data.
    Checking an individual’s identity;
    To protect the confidentiality of an individual’s information, Phoenix will ask them to verify their identity
    before proceeding with any request they make under this Privacy Notice.
    If the individual has authorised a third party to submit a request on their behalf, Phoenix will ask them
    to prove they have the individual’s permission to act.
  12. Contacting the Regulator
    If an individual feels that their data has not been handled correctly, or they are unhappy with Phoenix’s response to any requests they have made to Phoenix regarding the use of their personal data, they have the right to lodge a complaint with the Information Commissioner’s Office.
    The information Commissioners Office can be contacted by calling 0303 123 1113 or visit
    Phoenix is registered with the Information Commissioner’s Office;
    Phoenix Child Care Ltd = Z2071709
    Phoenix Learning and Care Ltd = Z2071712
  13. Any questions?
    Phoenix hope this Privacy Notice has been helpful in setting out the way it handles individual’s personal data and the individual’s rights to control it.
    If you have any questions that have not been covered, please contact our Data Protection Officer who will be pleased to help you:
    Email us at with the words For the attention of the Data Protection Officer in the title bar.
    Or write to us at;
    Attn: Data Protection Officer
    Phoenix Learning and Care Group
    Support Hub
    Unit 5 Chinon Court
    Lower Moor Way
    EX16 6SS
    V0.03 12/5/21
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Phoenix operate a broad portfolio of Children’s homes providing 52 week residential care for children and young people unable to live at home and for whom a foster family is currently unsuitable or an aspiration.

Our homes range in configuration including single occupancy, 2 bed, 3 bed and 4 bed services that are located across the South West in both rural and urban environments. All our homes work to give individuals the chance to flourish with the key outcome of being to assist the child or young person with the crisis or issues currently faced whilst simultaneously helping them develop the skills and abilities they would need to move on either back to their parents, into foster care or into independent living.

All homes are supported with a therapeutic model and specific services have direct 1-1 bespoke therapy program linked to need.

Phoenix offer short term crisis stabilisation services for young people who have experienced significant placement disruption and maybe presenting high risk behaviours. During the 12 week maximum stay there is strong emphasis on creating structure and developing strategies for young people to cope towards moving to foster placement or into a registered children’s home.

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Phoenix supported living services are located at the heart of the local community with facilities, activities and opportunities nearby to help people flourish and live independently.

A personalised support plan is configured based upon needs, priorities and aspirations which might include personal care, managing finances, housekeeping, finding education, work or exploring leisure activities. Phoenix supported living services encourage independent living and facilitate people to live either on their own, live with others in shared accommodation or a mix of both by having a flat alongside others in one building. Our Supported Living services exist in South Devon around the Dawlish and Teignmouth areas.


The acclaimed annual Phoenix Emploee Awards brings together around 150 of our dedicated employees to recognise individuals across all Phoenix services who have demonstrated true excellence in their day-to-day work during the year; people who inspire others and deliver beyond expectations.

Five Professional Awards are presented from each area of the Phoenix organisation alongside our unique HEART Awards to those individuals who best embody our HEART values.

The event also acknowledges Long Service Recognition for those who have worked with us for many years and a themed photography competition open to those we look after and our employees.


Phoenix welcomes enquiries for placements in any of our services.

Please call us on 03330 150331 or email

We will provide an initial response to all enquiries as soon as possible, advising the options available and indicative dates of admission.

The referrals team can discuss the local offer and where appropriate, put you in contact with the respective Registered Manager or Head Teacher to discuss the practical areas in greater detail.

The Young Person and/or Student are openly encouraged to visit along with parents, guardians or Social Workers to see if the placement is suitable.

Once the placement is confirmed, we work to ensure a smooth transition including the completion of required documentation.


Working for Phoenix brings a range of employee benefits coupled to comprehensive training and excellent development and promotion opportunities.

From the day you start you will attend a comprehensive induction programme to give you the right orientation to your role. Training continues through your career where you can achieve L3 qualifications via an Apprenticeship route. Alongside these qualifications you can attend a range of additional courses including varied topics such as professional boundaries, report writing, mental health, first aid and therapeutic approaches and interventions.

All our employees have access to a range of benefits including discounts on purchases at a wide range of high street stores, restaurants, supermarkets, travel agents.

Access to a 24 hour confidential employee assistance helpline is available where employees can access free advice and counselling on a range of matters including legal, financial, medical, family work or consumer issues.